About Sales
May I buy Optional Parts of discontinued model?
It depends on model and part. For available parts please purchase at your dealer.
Is helmet or part sold directly?
We are sorry but we do not sell directly to customers. Please purchase at your dealer.
Please tell me delivery time of helmet which I ordered.
We have distributor network for sales of our products and do not sell directly to our customers. We cannot answer to your question unfortunately because we cannot identify your order. Please ask your dealer.
How shall I dispose old helmet which I do not use any more?
Helmet is nonflammable. And each municipality has its own rules for disposal of nonflammable items. Please consult with your municipality office or your dealer.
About Repair
Please advise how to ask repair and repair charge.
Please consult with your dealer.
Can discontinued model be repaired?
We accept repair of discontinued model as far as parts are available. Their availability differ depending upon model and size. Please consult with your dealer after checking official model name and size. Please be reminded that repair cannot be accepted when helmet itself is broken. From viewpoint of safety we recommend to replace 3years after your purchase.
I encountered accident. Can my helmet be repaired?
We cannot accept helmet which was impacted strongly by accident or something like that. Once impacted strongly, protection performance of helmet is affected and it may not perform properly when impacted again. Please do not use helmet which is impacted during your ride even if its surface is not damaged.
